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Frequently Asked Questions

What’s the big deal about automatic recurring giving?
Your donors pledge because they intend to give but distractions often derail their best intentions. Studies show that automatic recurring giving generates more money for your ministry by increasing pledge fulfillment and donor retention thereby reducing the revenue roller coaster. This creates a more dependable cash flow and more income. Automatic giving also reduces the need for labor-intensive check processing. So ultimately you have more income and less work with automatic recurring giving.
My local bank can do the same thing – or can it?
A bank can provide you with basic EFT and credit card transactions but after that you are on your own. With EFTPlus® we help you from start to finish. We help you determine which giving solutions best fit your needs. We help you set-up the merchant account (if needed) and assist you with program set-up and account questions. There are no phone trees – you talk with someone who knows you. We can obtain better rates with our banking partners and are available to provide assistance with the bank if issues arise. EFTPlus® provides useful, customized reporting that will help you understand and improve your giving programs. We are fundraisers with expertise in maximizing donor participation and can help you beyond your simple banking needs.
What products and services are available for my organization?
We have a range of products to serve your needs and we can help you determine which giving solutions best fits your organization. Please see our Payment/Giving Solutions. Contact us at 425-413-4806 and we will be glad to walk you through your options.
What about security?
With EFTPlus® you will have the highest level of security and PCI compliance. We have multiple layers of security and industry compliance certifications to ensure your organization has a safe way to let your donors give online and process recurring and single donations. Please see our Safety and Security section for further details.
What do you charge to make sure we are PCI compliant?
While many EFT companies charge to make sure you are PCI compliant, we consider that just part of our service. Unlike other services, we provide you with helpful documentation and can, if needed, walk you through the PCI compliance process from beginning to end at no additional cost.
What if I need service I don’t see on your Payment/Giving Solutions list?
We have more services than listed here. Please contact us and let us know what you’re looking for. As EFTPlus® continues to expand we are constantly developing new and exciting services. If we are unable to provide the service you need we will be happy to refer you to a trusted partner.
What if I am working with an advertising agency?
EFTPlus® will work with your agency to make sure you have the automatic giving services best compliment your fundraising strategy. Since we come from fundraising backgrounds, we understand strategies and terms and are comfortable with and enjoy working with agencies.
Can I export data to my donor management system?
Yes! EFTPlus® already has the ability to transfer data to some donor management systems. If you are looking to use EFTPlus® with a product or service and are not sure we support the export, please ask us. We created and own our system so we have the flexibility to make changes. Constant improvement and development to support our clients is very important to us; we would love to know how we can best serve your needs!